Policy documentation, updated October 2026Back to home

Delivery & Payment

Name: Palate Lane
Address: 113 Arundel Street, Sheffield, S1 2NT, United Kingdom, GB
Telephone: +44 114 833 2681

Palate Lane provides tracked dispatch across the United Kingdom for our solid titanium kitchenware and culinary prep boards. Orders are processed with care to ensure each food-contact board arrives in pristine factory condition.

Processing time

Dispatched today if ordered before 12:00, or the following business day

Delivery time

2-3 business days

Delivery cost

Starting at £3.99, or free on purchases over £75

Payment

Cash on delivery, Bank transfer

Section · 01

Delivery methods

Doorstep delivery

Direct courier delivery with tracking to your residential or office address. Deliveries valued over £75 may require a recipient signature.

Pickup point

Pick up from a nearby collection point or local parcel terminal. Your order remains available for 7 days before returning to our facility.

Section · 02

Timeframes and costs

Service	Delivery time	Cost
Royal Mail Tracked 48	2-3 business days	£3.99
DPD UK Express Delivery	1-2 business days	£5.99

Transit calculations begin on dispatch day. Outlying postal zones can add 1-2 days.

We provide standard shipping across United Kingdom without charge for orders over £75; smaller orders ship for £3.99.
Transit takes 1 to 2 business days once your package leaves our facility.
Orders submitted prior to 12:00 on working days leave our warehouse that afternoon.
We accept returns within 30 days of receipt provided the board remains unused in its original carton.
Payment: cash on delivery, bank transfer.

Section · 03

Order processing

Purchases completed prior to 12:00 on a business day ship that afternoon. Orders placed past this time, over the weekend, or on official holidays ship the next working day. An email containing your order reference arrives right after checkout.

Each titanium board is placed within a protective scratch-resistant inner sleeve, stabilized with shock-absorbing reinforced cardboard edge guards, and sealed inside a heavy-duty moisture-resistant corrugated outer box to prevent transit abrasion.

Section · 04

Tracking your parcel

Upon dispatch, an automated notification containing your delivery reference and tracking link is sent via email or SMS text message.

Section · 05

Lost or delayed parcel

When parcel tracking halts for 5 business days, email your order number to [email protected]. We initiate an official courier investigation and will replace the shipment or issue a full refund, based on your preference, within 10 business days of your report.

Section · 06

Damaged on arrival

Inspect your parcel upon receipt. If physical damage is observed, photograph the exterior parcel and damaged board immediately, refuse delivery if visible upon arrival, and contact [email protected] within 48 hours to arrange a replacement.

Section · 07

Payment methods

Cash on delivery

Hand payment to the courier when your parcel arrives. You pay nothing in advance.

Bank transfer

Transfer the total directly to our corporate bank account, listed after checkout and in your receipt email. We pack and dispatch your board once funds clear, typically within one business day.

We support Cash on delivery, Bank transfer. We will never contact you by phone or email requesting card numbers or banking passwords.

Section · 08

Delivery outside United Kingdom

We deliver to designated destinations. Exact shipping rates and delivery schedules appear during checkout prior to final payment. The recipient remains responsible for any local import duties.

Section · 09

Questions about this policy

Reach us at [email protected] or phone +44 114 833 2681 throughout Mon-Fri 09:15-18:00. We resolve all inquiries within one business day.

Merchant: Palate Lane Ltd.
Registered address: 113 Arundel Street, Sheffield, S1 2NT, United Kingdom
Email: [email protected]
Phone: +44 114 833 2681
Working hours: Mon-Fri 09:15-18:00
Registration: Company No. 19038601