Privacy Policy

Palate Lane Ltd., situated at 113 Arundel Street, Sheffield, S1 2NT, United Kingdom. Privacy officer contact: [email protected].

All personal information is managed in adherence to UK GDPR and the Data Protection Act 2018 and relevant statutes in United Kingdom. Should local laws diverge from this document, legal mandates take precedence.

Placing an order requires specific delivery information: recipient name, physical shipping address, email, phone number, and items purchased. We do not collect or keep payment card data on our servers. Site visits log operational metrics including IP addresses, browser specifications, and viewed pages via cookies outlined below.

• Customer contact and delivery records including full name, postal address, contact email, and telephone number
• Transaction records, order reference details, and delivery history
• Technical telemetry including IP address, operating system, and browser information collected through necessary functional cookies
• Customer care messages, inquiries, and post-purchase correspondence

• To fulfill purchases, coordinate shipments, and manage product returns.
• To handle customer inquiries and provide status updates on shipments.
• To safeguard site operations and evaluate visitor traffic patterns.
• To dispatch promotional updates solely upon direct subscription, with unsubscribe options on each dispatch.

This website saves compact data files on your browser. Core cookies enable basic shopping cart and checkout functions and remain permanently active. Performance cookies aggregate overall browsing patterns across pages. Marketing tags operate strictly with prior approval via the consent banner. You may change or revoke your choices at any moment via the banner or browser controls; consult our Cookie Policy for details.

Logistics carriers obtain destination addresses to make deliveries. Authorized payment processors receive details strictly required for transaction verification. Web hosts and analytics vendors manage data under bound contractual obligations. We do not sell customer data.

In compliance with the Data Protection Act 2018 and UK data privacy principles, Palate Lane Ltd. never sells, trades, or commercializes personal customer data to any external broker or marketing entity.

Transactional records remain archived for the statutory duration mandated by commercial bookkeeping regulations, then undergo deletion. Profile information persists until you terminate your account. Aggregated web analytics are deleted after 14 months.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you possess the right to access, rectify, erase, restrict processing, and port your personal records held by Palate Lane Ltd. Requests may be submitted directly to [email protected].

Palate Lane Ltd. does not process, capture, or store payment card data. Payment is collected solely via cash on delivery upon receipt or direct bank transfer into our official business bank account.

Reach us at [email protected] or phone +44 114 833 2681 throughout Mon-Fri 09:15-18:00. We resolve all inquiries within one business day.

Merchant

Palate Lane Ltd.

Registered address

113 Arundel Street, Sheffield, S1 2NT, United Kingdom

Email

[email protected]

Phone

+44 114 833 2681

Working hours

Mon-Fri 09:15-18:00

Registration

Company No. 19038601