Policy documentation, updated October 2026Back to home

Returns & Refunds

Name: Palate Lane
Address: 113 Arundel Street, Sheffield, S1 2NT, United Kingdom, GB
Telephone: +44 114 833 2681

You may return purchases from Palate Lane within 30 days of delivery without stating a reason. Below are the return requirements, the process, shipping cost assignments, and refund turnaround times.

Return window

30 days from delivery

Return shipping

Covered by us for defective or incorrect shipments; paid by you for standard returns

Refund time

3-10 business days following parcel arrival

Refund method

Issued through your original payment method

Section · 01

Conditions

To qualify for a refund within the 30-day window, the cutting board must remain unused, free from knife abrasions or wash marks, accompanied by all original branding labels, and preserved in its intact factory packaging.

Due to sanitary and food-contact hygiene regulations, titanium cutting boards that have had their protective hygienic wrapping removed, have been washed, or have been placed in direct contact with food ingredients are strictly excluded from return.

Section · 02

Return Process

Submit a written return request with your order number to [email protected]
Obtain your Return Merchandise Authorization (RMA) documentation and designated United Kingdom return depot address
Package the unused item securely in its original protective inner wrapping and outer carton
Receive your reimbursement via direct bank transfer within 3 to 10 business days following sanitary inspection

Section · 03

Who pays return shipping

If a board is defective, damaged in transit, or packed incorrectly, we cover shipping by issuing a prepaid label or booking a courier. If you simply decided against keeping it, you cover return transport; we apply no extra restocking deductions.

Section · 04

Refund timing and method

We disburse funds within 3 business days of passing return inspection. Cash-on-delivery purchases are sent via direct transfer to your nominated bank account; direct wire payments return to the funding account. Banks typically process deposits within 1-5 business days.

Section · 05

Resolution by scenario

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Replacement dispatched, incorrect board retrieved	None
Parcel lost	Replacement board or full refund once carrier investigation finishes	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Complete reimbursement of product cost	Return shipping only

Section · 06

Exchanges

To swap for another board format, send back the current item per standard instructions and place a fresh order online; we refund your initial item once checked in. If the replacement stems from our error, we cover all shipping costs on the replacement.

Section · 07

Cancelling an order

You may cancel an order at no cost prior to warehouse departure. Message [email protected] with your order number. Once shipped, the regular return policy takes effect.

Section · 08

Questions about this policy

Reach us at [email protected] or phone +44 114 833 2681 throughout Mon-Fri 09:15-18:00. We resolve all inquiries within one business day.

Merchant: Palate Lane Ltd.
Registered address: 113 Arundel Street, Sheffield, S1 2NT, United Kingdom
Email: [email protected]
Phone: +44 114 833 2681
Working hours: Mon-Fri 09:15-18:00
Registration: Company No. 19038601